Name: ShopOS
Author: ShopOS

Question 1

What is ShopOS?

Accepted Answer

An AI platform for commerce brands. It creates product content (photos, videos, descriptions, ads), manages your assets, and learns what performs all in one place.

Question 2

Who is ShopOS built for?

Accepted Answer

ShopOS is built for ecommerce and D2C teams that need to ship content fast while staying on-brand. It works well for in-house marketing teams, performance teams, and agencies managing multiple catalogs.

Question 3

What's the pricing?

Accepted Answer

Pricing is based on usage and team needs. You can start with monthly plans for content generation and upgrade as volume grows. Enterprise plans include advanced security, dedicated onboarding, and custom workflow setup.

Question 4

How does brand memory work?

Accepted Answer

Upload your brand guidelines, colors, fonts, example images, voice notes, and style references. ShopOS stores this as your brand DNA. Every generation pulls from this foundation so new teammates and channels stay consistent.

Question 5

Is my brand data safe?

Accepted Answer

Yes. Everything is encrypted in transit and at rest. Your brand data stays in your workspace, and enterprise plans support SSO, audit logs, and dedicated infrastructure controls.

Question 6

What integrations do you support?

Accepted Answer

ShopOS integrates with Shopify, Meta, and Google tools, plus core creative and analytics workflows. It syncs catalog data, connects performance signals, and helps your AI teammates learn what converts.

Question 7

Is my data secure?

Accepted Answer

Everything is encrypted in transit and at rest. Your brand data stays in your workspace. We never train on your content without permission. Enterprise plans include SSO, audit logs, and dedicated infrastructure.

Question 8

What are credits and how do they work?

Accepted Answer

Credits are the currency used to generate content on ShopOS. Different actions cost different amounts of credits based on the computational power required.

Question 9

Do unused credits roll over?

Accepted Answer

Free credits expire in 15 days. Monthly subscription credits reset every month as your plan renews.

Question 10

What’s the difference between subscription credits and credit packs?

Accepted Answer

Subscription credits refresh based on your billing cycle. Add-on credit packs do not reset, but can only be used while an active subscription is in place.

Question 11

How do I track my credit usage?

Accepted Answer

You can monitor usage from your workspace billing dashboard, including credits consumed by each workflow and remaining balance.

Question 12

Can I change my subscription after purchase?

Accepted Answer

Yes. You can upgrade or downgrade your subscription anytime. Upgrades apply immediately, while downgrades take effect at the next billing cycle.

Question 13

What is ShopOS Cowork?

Accepted Answer

A desktop AI assistant built for brands. It connects to your store, learns your voice, and does actual work - research, copywriting, image generation, catalog updates. It runs on your Mac with your data staying local.

Question 14

Does my data stay private with Cowork?

Accepted Answer

Yes. Cowork runs locally on your Mac. Your brand data, store credentials, and generated content stay on your machine unless you explicitly choose to sync or share.

Question 15

Can Cowork change things in my store?

Accepted Answer

Yes, with your permission. Cowork uses a three-tier risk system: low-risk actions (reading products, browsing) happen automatically, medium-risk (generating content, writing copy) proceed with notification, and high-risk (price changes, publishing, bulk updates) always require your explicit approval.

Question 16

What platforms does Cowork support?

Accepted Answer

Cowork integrates with Shopify, WooCommerce, BigCommerce, and any platform with an API. It also connects to AI models including Claude, GPT-4, and Gemini for different generation tasks.

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